In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 2024 - 20:30 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Tel Aviv, Israel (TLV1) data center.

Maintenance Schedule:
Start time: Thursday, July 25, 2024 20:30UTC
End time: Saturday, July 27, 2024 23:00 UTC

Full details can be found on the support portal.

Jul 25, 2024 20:30 - Jul 27, 2024 23:00 UTC
Cloud Firewall Operational
90 days ago
100.0 % uptime
Today
Secure Web Gateway Operational
90 days ago
100.0 % uptime
Today
Cloud Access Security Broker Operational
90 days ago
100.0 % uptime
Today
Zero Trust Network Access Operational
90 days ago
100.0 % uptime
Today
Remote Browser Isolation Operational
90 days ago
100.0 % uptime
Today
Threat Protection Service Operational
90 days ago
100.0 % uptime
Today
Data Protection Service Operational
90 days ago
100.0 % uptime
Today
Cloud Security Posture Management Operational
90 days ago
100.0 % uptime
Today
SaaS Security Posture Management Operational
90 days ago
100.0 % uptime
Today
Email DLP Service Operational
90 days ago
100.0 % uptime
Today
Netskope Core Services Operational
90 days ago
98.32 % uptime
Today
Ashburn, Virginia, USA (IAD2) Operational
90 days ago
99.94 % uptime
Today
Ashburn, Virginia, USA (IAD4) Operational
90 days ago
100.0 % uptime
Today
Atlanta, Georgia, USA (ATL1) Operational
90 days ago
100.0 % uptime
Today
Atlanta, Georgia, USA (ATL2) Operational
90 days ago
100.0 % uptime
Today
Boston, Massachusetts, USA (BOS1) Operational
90 days ago
100.0 % uptime
Today
Chicago, Illinois, USA (ORD1) Operational
90 days ago
100.0 % uptime
Today
Chicago, Illinois, USA (ORD2) Operational
90 days ago
100.0 % uptime
Today
Dallas, Texas, USA (DFW1) Operational
90 days ago
100.0 % uptime
Today
Dallas, Texas, USA (DFW4) Operational
90 days ago
100.0 % uptime
Today
Denver, Colorado, USA (DEN1) Operational
90 days ago
100.0 % uptime
Today
Los Angeles, California, USA (LAX1) Operational
90 days ago
100.0 % uptime
Today
Los Angeles, California, USA (LAX2) Operational
90 days ago
100.0 % uptime
Today
Miami, Florida, USA (MIA1) Operational
90 days ago
100.0 % uptime
Today
Miami, Florida, USA (MIA2) Operational
90 days ago
100.0 % uptime
Today
New York, New York, USA (NYC1) Operational
90 days ago
100.0 % uptime
Today
New York, New York, USA (NYC2) Operational
90 days ago
100.0 % uptime
Today
New York, New York, USA (NYC3) Operational
90 days ago
99.97 % uptime
Today
New York, New York, USA (NYC4) Operational
90 days ago
100.0 % uptime
Today
Philadelphia, Pennsylvania, USA (PHL1) Operational
90 days ago
100.0 % uptime
Today
Phoenix, Arizona, USA (PHX1) Operational
90 days ago
100.0 % uptime
Today
San Francisco, California, USA (SFO1) Operational
90 days ago
100.0 % uptime
Today
Seattle, Washington, USA (SEA1) Operational
90 days ago
100.0 % uptime
Today
Seattle, Washington, USA (SEA2) Operational
90 days ago
100.0 % uptime
Today
St. Louis, MO, USA (STL1) Operational
90 days ago
100.0 % uptime
Today
Montreal, Canada (YMQ1) Operational
90 days ago
99.97 % uptime
Today
Toronto, Canada (YYZ1) Operational
90 days ago
99.96 % uptime
Today
Vancouver, Canada (YVR1) Operational
90 days ago
100.0 % uptime
Today
Bogotá, Colombia (BOG1) Operational
90 days ago
100.0 % uptime
Today
Bogotá, Colombia (BOG2) Operational
90 days ago
100.0 % uptime
Today
Brasília, Brazil (BSB1) Operational
90 days ago
100.0 % uptime
Today
Buenos Aires, Argentina (BUE1) Operational
90 days ago
100.0 % uptime
Today
Lima, Peru (LIM1) Operational
90 days ago
99.84 % uptime
Today
Rio de Janeiro, Brazil (GIG1) Operational
90 days ago
100.0 % uptime
Today
Santiago, Chile (SCL1) Operational
90 days ago
99.97 % uptime
Today
São Paulo, Brazil (SAO1) Operational
90 days ago
100.0 % uptime
Today
São Paulo, Brazil (SAO3) Operational
90 days ago
100.0 % uptime
Today
Querétaro, Mexico (QRO1) Operational
90 days ago
100.0 % uptime
Today
Amsterdam, Netherlands (AMS1) Operational
90 days ago
99.92 % uptime
Today
Barcelona, Spain (BCN1) Operational
90 days ago
99.92 % uptime
Today
Brussels, Belgium (BRU1) Operational
90 days ago
100.0 % uptime
Today
Capetown, South Africa (CPT1) Operational
90 days ago
100.0 % uptime
Today
Dubai, UAE (DXB2) Operational
90 days ago
100.0 % uptime
Today
Dublin, Ireland (DUB1) Operational
90 days ago
99.84 % uptime
Today
Düsseldorf, Germany (DUS1) Operational
90 days ago
99.97 % uptime
Today
Fujairah, UAE (DXB1) Operational
90 days ago
100.0 % uptime
Today
Frankfurt, Germany (FRA1) Operational
90 days ago
99.92 % uptime
Today
Frankfurt, Germany (FRA3) *️⃣ *️⃣ Operational
90 days ago
100.0 % uptime
Today
Geneva, Switzerland (GVA1) Operational
90 days ago
100.0 % uptime
Today
Helsinki, Finland (HEL1) Operational
90 days ago
100.0 % uptime
Today
Jeddah, Saudi Arabia (JED1) Operational
90 days ago
100.0 % uptime
Today
Johannesburg, South Africa (JNB1) Operational
90 days ago
100.0 % uptime
Today
Lagos, Nigeria (LOS1) Operational
90 days ago
100.0 % uptime
Today
Lisbon, Portugal (LIS1) Operational
90 days ago
100.0 % uptime
Today
London, UK (LON1) Operational
90 days ago
99.92 % uptime
Today
London, UK (LON2) Operational
90 days ago
99.76 % uptime
Today
Madrid, Spain (MAD1) Operational
90 days ago
99.92 % uptime
Today
Madrid, Spain (MAD2) Operational
90 days ago
100.0 % uptime
Today
Manchester, UK (MAN1) Operational
90 days ago
99.84 % uptime
Today
Marseille, France (MRS1) Operational
90 days ago
99.97 % uptime
Today
Milan, Italy (MIL1) Operational
90 days ago
99.97 % uptime
Today
Munich, Germany (MUC1) Operational
90 days ago
99.92 % uptime
Today
Paris, France (PAR1) Operational
90 days ago
99.92 % uptime
Today
Paris, France (PAR2) Operational
90 days ago
99.92 % uptime
Today
Paris, France (PAR3) Operational
90 days ago
99.76 % uptime
Today
Prague, Czechia (PRG1) Operational
90 days ago
100.0 % uptime
Today
Riyadh, Saudi Arabia (RUH2) Operational
90 days ago
100.0 % uptime
Today
Stockholm, Sweden (STO1) Operational
90 days ago
100.0 % uptime
Today
Tel Aviv, Israel (TLV1) Under Maintenance
90 days ago
100.0 % uptime
Today
Vienna, Austria (VIE1) Operational
90 days ago
99.92 % uptime
Today
Warsaw, Poland (WAW1) Operational
90 days ago
100.0 % uptime
Today
Zürich, Switzerland (ZUR1) Operational
90 days ago
100.0 % uptime
Today
Auckland, New Zealand (AKL1) Operational
90 days ago
100.0 % uptime
Today
Bangkok, Thailand (BKK1) Operational
90 days ago
100.0 % uptime
Today
Brisbane, Australia (BNE1) Operational
90 days ago
100.0 % uptime
Today
Chennai, India (MAA1) Operational
90 days ago
100.0 % uptime
Today
Chennai, India (MAA2) Operational
90 days ago
100.0 % uptime
Today
Delhi, India (DEL1) Operational
90 days ago
99.92 % uptime
Today
Delhi, India (DEL2) Operational
90 days ago
99.95 % uptime
Today
Hyderabad, India (HYD1) Operational
90 days ago
99.97 % uptime
Today
Kolkata, India (CCU1) Operational
90 days ago
100.0 % uptime
Today
Manila, Philippines (MNL1) Operational
90 days ago
100.0 % uptime
Today
Melbourne, Australia (MEL1) Operational
90 days ago
100.0 % uptime
Today
Melbourne, Australia (MEL3) Operational
90 days ago
100.0 % uptime
Today
Mumbai, India (BOM1) Operational
90 days ago
99.97 % uptime
Today
Mumbai, India (BOM2) Operational
90 days ago
100.0 % uptime
Today
Osaka-Kobe, Japan (OSA1) Operational
90 days ago
99.64 % uptime
Today
Singapore (SIN1) Operational
90 days ago
99.92 % uptime
Today
Singapore (SIN3) Operational
90 days ago
100.0 % uptime
Today
Seoul, South Korea (ICN1) Operational
90 days ago
100.0 % uptime
Today
Perth, Australia (PER1) Operational
90 days ago
100.0 % uptime
Today
Sydney, Australia (SYD1) Operational
90 days ago
100.0 % uptime
Today
Sydney, Australia (SYD2) Operational
90 days ago
100.0 % uptime
Today
Taipei, Taiwan (TPE1) Operational
90 days ago
100.0 % uptime
Today
Tokyo, Japan (NRT2) Operational
90 days ago
100.0 % uptime
Today
Tokyo, Japan (NRT3) Operational
90 days ago
100.0 % uptime
Today
Beijing, China (PEK1) *️⃣ Operational
90 days ago
100.0 % uptime
Today
Hong Kong SAR, China (HKG1) Operational
90 days ago
100.0 % uptime
Today
Hong Kong SAR, China (HKG2) *️⃣ Operational
90 days ago
100.0 % uptime
Today
Shanghai, China (PVG1) *️⃣ Operational
90 days ago
100.0 % uptime
Today
Shanghai, China (PVG2) *️⃣ Operational
90 days ago
100.0 % uptime
Today
Shenzhen, China (SZX1) *️⃣ Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Maintenance - Riyadh, Saudi Arabia (RUH1) Management Plane Jul 27, 2024 15:30 - Jul 29, 2024 06:30 UTC
Netskope has planned infrastructure maintenance for the Riyadh, Saudi Arabia (RUH1) management plane.

Maintenance Schedule:
Start time: Saturday, July 27, 2024 15:30 UTC
End time: Monday, July 29, 2024 06:30 UTC

Full details can be found on the support portal.

Posted on Jul 19, 2024 - 22:19 UTC
Netskope has planned infrastructure maintenance for the Shenzhen, China (SZX1) data center.

Maintenance Schedule:
Start time: Monday, July 29, 2024 17:00 UTC
Estimated duration: 3 hours

Full details can be found on the support portal.

Posted on Jul 25, 2024 - 17:58 UTC
Netskope has planned infrastructure maintenance for the Dallas, TX, USA (DFW3) management plane.

Maintenance Schedule:
Start time: Monday, July 29, 2024 19:00 UTC
Estimated duration: 2 hours and 30 minutes

Full details can be found on the support portal.

Posted on Jul 25, 2024 - 19:26 UTC
Netskope has planned infrastructure maintenance for the Melbourne, Australia (MEL2) management plane.

Maintenance Schedule:
Start time: Tuesday, July 30, 2024 08:00 UTC
Estimated duration: 12 hours

Full details can be found on the support portal.

Posted on Jul 25, 2024 - 17:15 UTC
Netskope has planned infrastructure maintenance for the Melbourne, Australia (MEL2) management plane.

Maintenance Schedule:
Start time: Wednesday, July 31, 2024 08:00 UTC
Estimated duration: 12 hours

Full details can be found on the support portal.

Posted on Jul 25, 2024 - 17:17 UTC
Netskope has planned infrastructure maintenance for the Melbourne, Australia (MEL2) management plane.

Maintenance Schedule:
Start time: Thursday, August 1, 2024 08:00 UTC
Estimated duration: 12 hours

Full details can be found on the support portal.

Posted on Jul 25, 2024 - 17:19 UTC
Netskope has planned infrastructure maintenance for the Melbourne, Australia (MEL2) management plane.

Maintenance Schedule:
Start time: Friday, August 2, 2024 08:00 UTC
Estimated duration: 12 hours

Full details can be found on the support portal.

Posted on Jul 25, 2024 - 17:22 UTC
Netskope has planned infrastructure maintenance for the Melbourne, Australia (MEL2) management plane.

Maintenance Schedule:
Start time: Monday, August 5, 2024 08:00 UTC
Estimated duration: 12 hours

Full details can be found on the support portal.

Posted on Jul 25, 2024 - 17:23 UTC
Maintenance - Dallas, Texas, USA (DFW1) Data Center Aug 6, 2024 04:00 - Aug 8, 2024 06:00 UTC
Netskope has planned infrastructure maintenance for the Dallas, Texas, USA (DFW1) data center.

Maintenance Schedule:
Start time: Tuesday, August 6, 2024 04:00 UTC
End time: Thursday, August 8, 2024 06:00 UTC

Full details can be found on the support portal.

Posted on Jul 24, 2024 - 18:14 UTC
Maintenance - Auckland, New Zealand (AKL1) Data Center Aug 6, 2024 08:00 - Aug 7, 2024 08:00 UTC
Netskope has planned infrastructure maintenance for the Auckland, New Zealand (AKL1) data center.

Maintenance Schedule:
Start time: Tuesday, August 6, 2024 08:00 UTC
Estimated duration: 24 hours

Full details can be found on the support portal.

Posted on Jul 24, 2024 - 17:15 UTC
Netskope has planned infrastructure maintenance for the Melbourne, Australia (MEL2) management plane.

Maintenance Schedule:
Start time: Tuesday, August 6, 2024 14:00 UTC
Estimated duration: 6 hours

Full details can be found on the support portal.

Posted on Jul 25, 2024 - 17:25 UTC
Maintenance - Lagos, Nigeria (LOS1) Data Center Aug 9, 2024 19:30 - Aug 11, 2024 22:30 UTC
Netskope has planned infrastructure maintenance for the Lagos, Nigeria (LOS1) data center.

Maintenance Schedule:
Start time: Friday, August 9, 2024 19:30 UTC
End time: Sunday, August 11, 2024 22:30 UTC

Full details can be found on the support portal.

Posted on Jul 19, 2024 - 22:57 UTC
Maintenance - Sydney, Australia (SYD1) Data Center Aug 13, 2024 10:30 - Aug 15, 2024 23:30 UTC
Netskope has planned infrastructure maintenance for the Sydney, Australia (SYD1) data center.

Maintenance Schedule:
Start time: Tuesday, August 13, 2024 10:30 UTC
End time: Thursday, August 15, 2024 23:30 UTC

Full details can be found on the support portal.

Posted on Jul 25, 2024 - 19:05 UTC
Maintenance - Paris, France (PAR2) Data Center Aug 14, 2024 18:00 - Aug 15, 2024 18:00 UTC
Netskope has planned infrastructure maintenance for the Paris, France (PAR2) data center.

Maintenance Schedule:
Start time: Wednesday, August 14, 2024 18:00 UTC
Estimated duration: 24 hours

Full details can be found on the support portal.

Posted on Jul 24, 2024 - 18:55 UTC
Maintenance - Zürich, Switzerland (ZUR1) Data Center Aug 20, 2024 18:00 - Aug 21, 2024 18:00 UTC
Netskope has planned infrastructure maintenance for the Zürich, Switzerland (ZUR1) data center.

Maintenance Schedule:
Start time: Tuesday, August 20, 2024 18:00 UTC
Estimated duration: 24 hours

Full details can be found on the support portal.

Posted on Jul 25, 2024 - 18:47 UTC
Past Incidents
Jul 27, 2024
Completed - The scheduled maintenance has been completed.
Jul 27, 01:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 00:28 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Seattle, Washington, USA (SEA2) data center.

Maintenance Schedule:
Start time: Saturday, July 27, 2024 02:00 UTC
Estimated duration: 2 hours

Full details can be found on the support portal.

Jul 24, 00:31 UTC
Jul 26, 2024
Completed - The scheduled maintenance has been completed.
Jul 26, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 21:00 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Mumbai, India (BOM1) data center.

Maintenance Schedule:
Start time: Thursday, July 25, 2024 21:00 UTC
Estimated duration: 3 hours

Full details can be found on the support portal.

Jul 23, 18:47 UTC
Jul 25, 2024
Completed - The scheduled maintenance has been completed.
Jul 25, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 05:01 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Dallas, Texas, USA (DFW1) data center.

Maintenance Schedule:
Start time: Thursday, July 25, 2024 05:00 UTC
Estimated duration: 1 hour and 30 minutes

Full details can be found on the support portal.

Jul 18, 18:55 UTC
Completed - The scheduled maintenance has been completed.
Jul 25, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 16:30 UTC
Scheduled - Netskope will deploy a hotfix update to the global Netskope Security Cloud.

Data Plane Maintenance Schedule
Data Plane Region: APAC, EMEA
Date: July 24th from 16:30 to 23:00 UTC

Data Plane Region: NAM, LATAM
Date: July 25th 01:00 - 03:00 UTC

Management Plane Maintenance Schedule
Management Plane: San Jose, California (SV5)
Date: Thursday, July 25, 2024
Time: 00:00 to 05:00 UTC

Management Plane: San Jose, California (SJC1), San Jose, California (SJC2)
Date: Thursday, July 25, 2024
Time: 01:00 to 04:00 UTC

Jul 15, 21:34 UTC
Resolved - This incident has been resolved.
Jul 25, 04:45 UTC
Update - We are continuing to work on a fix for this issue.
Jul 25, 04:00 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 25, 03:00 UTC
Investigating - We are investigating a service impacting incident at the San Jose, California, USA (SJC1) management plane.

Additional details may be found on the support portal.

Jul 25, 02:15 UTC
Completed - The scheduled maintenance has been completed.
Jul 25, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 21:00 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Mumbai, India (BOM2) data center.

Maintenance Schedule:
Start time: Wednesday, July 24, 2024 21:00 UTC
Estimated duration: 3 hours

Full details can be found on the support portal.

Jul 22, 20:33 UTC
Jul 24, 2024
Completed - The scheduled maintenance has been completed.
Jul 24, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 00:00 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Vancouver, Canada (YVR1) data center.

Maintenance Schedule:
Start time: Wednesday, July 24, 2024 00:00 UTC
Estimated duration: 5 hours

Full details can be found on the support portal.

Jul 19, 16:45 UTC
Completed - The scheduled maintenance has been completed.
Jul 24, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 16:30 UTC
Scheduled - Netskope will deploy a hotfix update to the global Netskope Security Cloud.

Management Plane Maintenance Schedule
Management Plane: Melbourne, Australia (MEL2)
Date: Tuesday, July 23, 2024
Time: 16:30 to 20:00 UTC

Management Plane: Frankfurt, Germany (FRA2), London, UK (LON3)
Date: Tuesday, July 23, 2024
Time: 18:00 to 23:00 UTC

Management Plane: Dallas, Texas, USA (DFW3)
Date: Tuesday, July 23, 2024
Time: 23:00 to 03:00 UTC +1

Data Plane Maintenance Schedule
Data Plane Region: APAC, EMEA
Date: July 23rd from 16:30 to 23:00 UTC

Data Plane Region: NAM, LATAM
Date: July 23rd 22:00 - 03:00 UTC +1

Jul 15, 21:31 UTC
Jul 23, 2024
Completed - The scheduled maintenance has been completed.
Jul 23, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 05:30 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Dallas, TX, USA (DFW3) management plane.

Maintenance Schedule:
Start time: Tuesday, July 23, 2024 05:30 UTC
Estimated duration: 2 hours

Full details can be found on the support portal.

Jul 19, 16:58 UTC
Completed - The scheduled maintenance has been completed.
Jul 23, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 16:30 UTC
Scheduled - Netskope will deploy a hotfix update to the global Netskope Security Cloud.

Management Plane Maintenance Schedule
Management Plane: Amsterdam, Netherlands (AM2), Riyadh, Saudi Arabia (RUH1), and Zurich, Switzerland (ZUR2)
Date: Monday, July 22, 2024
Time: 18:00 to 23:00 UTC

Data Plane Maintenance Schedule
Data Plane Region: APAC, EMEA
Date: July 22nd from 16:30 to 23:00 UTC

Data Plane Region: NAM, LATAM
Date: July 22nd 22:00 - 03:00 UTC +1

Jul 15, 21:28 UTC
Jul 22, 2024
Completed - The scheduled maintenance has been completed.
Jul 22, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 15:30 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Singapore (SIN2) management plane.

Maintenance Schedule:
Start time: Saturday, July 20, 2024 15:30 UTC
End time: Monday, July 22, 2024 06:30

Full details can be found on the support portal.

Jul 19, 16:53 UTC
Jul 21, 2024

No incidents reported.

Jul 20, 2024
Jul 19, 2024

No incidents reported.

Jul 18, 2024
Completed - The scheduled maintenance has been completed.
Jul 18, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 16:30 UTC
Scheduled - Netskope will deploy a hotfix update to the global Netskope Security Cloud.

Management Plane Maintenance Schedule
Management Plane: Singapore (SIN2)
Date: Wednesday, July 17, 2024
Time: 16:30 to 20:00 UTC

Management Plane: Frankfurt, Germany (FR4)
Date: Wednesday, July 17, 2024
Time: 21:00 to 01:00 UTC +1

Data Plane Maintenance Schedule
Data Plane Region: APAC, EMEA
Date: July 17th from 16:30 to 23:00 UTC

Data Plane Region: NAM, LATAM
Date: July 17th 22:00 - 03:00 UTC +1

Jul 15, 21:23 UTC
Resolved - Netskope identified the issue was caused due to a power outage with an ISP due to which caused the issue. As per the confirmation from the ISP, the issue has subsided and the customers has confirmed that the services are back to operational.

Full details can be found on the support portal.

Jul 18, 02:30 UTC
Jul 17, 2024
Completed - The scheduled maintenance has been completed.
Jul 17, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 16:00 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Johannesburg, South Africa (JNB1) data center.

Maintenance Schedule:
Start time: Wednesday, July 17, 2024 16:00 UTC
Estimated duration: 2 hours

Full details can be found on the support portal.

Jul 15, 15:55 UTC
Resolved - This incident has been resolved.
Jul 17, 13:25 UTC
Investigating - We are investigating a service impacting incident at the London, UK (LON3) Management Plane.

Full details can be found on the support portal.

Jul 17, 09:30 UTC
Resolved - This incident has been resolved.
Jul 17, 13:25 UTC
Investigating - We are investigating a service impacting incident at the Amsterdam, Netherlands (AM2) management plane.

Additional details may be found on the support portal.

Jul 17, 09:30 UTC
Resolved - This incident has been resolved.
Jul 17, 13:25 UTC
Update - We are continuing to investigate this issue.
Jul 17, 13:20 UTC
Investigating - We are investigating a service impacting incident at the Frankfurt, Germany (FRA2) Management Plane.

Full details can be found on the support portal.

Jul 17, 09:30 UTC
Resolved - This incident has been resolved.
Jul 17, 13:25 UTC
Investigating - We are investigating a service impacting incident at the Frankfurt, Germany (FR4) management plane.

Additional details may be found on the support portal.

Jul 17, 09:30 UTC
Resolved - This incident has been resolved.
Jul 17, 13:25 UTC
Investigating - We are investigating a service impacting incident at the Zürich, Switzerland (ZUR2) Management Plane.

Full details can be found on the support portal.

Jul 17, 09:30 UTC
Resolved - The service impacting incident at the San Jose, CA, USA (SJC2) Management Plane is now mitigated.

Full details can be found on the support portal.

Jul 17, 00:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 16, 23:03 UTC
Investigating - We are investigating a service impacting incident at the San Jose, CA, USA (SJC2) Management Plane.

Full details can be found on the support portal.

Jul 16, 20:58 UTC
Jul 16, 2024
Completed - The scheduled maintenance has been completed.
Jul 16, 07:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 07:01 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Ashburn, VA, USA (IAD4) data center.

Maintenance Schedule:
Data Center:
Ashburn Virginia, USA (IAD2)
Atlanta, Georgia, USA (ATL2)
Ashburn, Virginia, USA (IAD4)

Full details can be found on the support portal.

Jul 16, 04:20 UTC
Completed - The scheduled maintenance has been completed.
Jul 16, 07:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 07:00 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Atlanta, Georgia, USA (ATL2) data center.

Maintenance Schedule:
Start time: Tuesday, July 16, 2024 07:00 UTC
Estimated duration: 30 minutes

Full details can be found on the support portal.

Jul 15, 23:22 UTC
Completed - The scheduled maintenance has been completed.
Jul 16, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 07:02 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Ashburn, Virginia, USA (IAD2) data center.

Maintenance Schedule:
Start time: Tuesday, July 16, 2024 07:00 UTC
Estimated duration: 30 minutes

Full details can be found on the support portal.

Jul 15, 23:20 UTC
Completed - The scheduled maintenance has been completed.
Jul 16, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 20:00 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Melbourne, Australia (MEL1) data center.

Maintenance Schedule:
Start time: Monday, July 15, 2024 20:00 UTC
Estimated duration: 11 hours

Full details can be found on the support portal.

Jul 12, 19:57 UTC
Jul 15, 2024
Resolved - Netskope has put the Ashburn, Virginia, USA (IAD2/IAD4) data centers back to the NewEdge. Issue is fully mitigated now, and can reconnect to IAD4 without any issues.
Jul 15, 23:22 UTC
Update - We are continuing to monitor for any further issues.
Jul 15, 15:58 UTC
Monitoring - We are investigating a service impacting incident at the Ashburn, Virginia, USA (IAD2/IAD4) data centers.

Full details can be found on the support portal.

Jul 15, 15:57 UTC
Investigating - We are investigating a service impacting incident at the Ashburn, Virginia, USA (IAD2) data center.

Full details can be found on the support portal.

Jul 15, 13:29 UTC
Jul 14, 2024

No incidents reported.

Jul 13, 2024
Completed - The scheduled maintenance has been completed.
Jul 13, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 22:00 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Riyadh, Saudi Arabia (RUH1) management plane.

Maintenance Schedule:
Start time: Friday, July 12, 2024 22:00 UTC
Estimated duration: 4 hours

Full details can be found on the support portal.

Jul 10, 19:01 UTC