Service Under Maintenance
Cloud Firewall Operational
90 days ago
100.0 % uptime
Today
Secure Web Gateway Operational
90 days ago
100.0 % uptime
Today
Cloud Access Security Broker Operational
90 days ago
100.0 % uptime
Today
Zero Trust Network Access Operational
90 days ago
100.0 % uptime
Today
Remote Browser Isolation Operational
90 days ago
100.0 % uptime
Today
Threat Protection Service Operational
90 days ago
100.0 % uptime
Today
Data Protection Service Operational
90 days ago
100.0 % uptime
Today
Cloud Security Posture Management Operational
90 days ago
100.0 % uptime
Today
SaaS Security Posture Management Operational
90 days ago
100.0 % uptime
Today
Email DLP Service Operational
90 days ago
100.0 % uptime
Today
Netskope Core Services Operational
90 days ago
99.95 % uptime
Today
Ashburn, Virginia, USA (IAD2) Operational
90 days ago
100.0 % uptime
Today
Ashburn, Virginia, USA (IAD4) Operational
90 days ago
100.0 % uptime
Today
Atlanta, Georgia, USA (ATL1) Operational
90 days ago
100.0 % uptime
Today
Atlanta, Georgia, USA (ATL2) Operational
90 days ago
100.0 % uptime
Today
Boston, Massachusetts, USA (BOS1) Operational
90 days ago
100.0 % uptime
Today
Chicago, Illinois, USA (ORD1) Operational
90 days ago
100.0 % uptime
Today
Chicago, Illinois, USA (ORD2) Operational
90 days ago
100.0 % uptime
Today
Dallas, Texas, USA (DFW1) Operational
90 days ago
99.93 % uptime
Today
Dallas, Texas, USA (DFW4) Operational
90 days ago
100.0 % uptime
Today
Denver, Colorado, USA (DEN1) Operational
90 days ago
100.0 % uptime
Today
Los Angeles, California, USA (LAX1) Operational
90 days ago
100.0 % uptime
Today
Los Angeles, California, USA (LAX2) Operational
90 days ago
100.0 % uptime
Today
Miami, Florida, USA (MIA1) Operational
90 days ago
100.0 % uptime
Today
Miami, Florida, USA (MIA2) Operational
90 days ago
100.0 % uptime
Today
New York, New York, USA (NYC1) Operational
90 days ago
100.0 % uptime
Today
New York, New York, USA (NYC2) Operational
90 days ago
100.0 % uptime
Today
New York, New York, USA (NYC3) Operational
90 days ago
100.0 % uptime
Today
New York, New York, USA (NYC4) Operational
90 days ago
100.0 % uptime
Today
Philadelphia, Pennsylvania, USA (PHL1) Operational
90 days ago
100.0 % uptime
Today
Phoenix, Arizona, USA (PHX1) Operational
90 days ago
100.0 % uptime
Today
San Francisco, California, USA (SFO1) Operational
90 days ago
100.0 % uptime
Today
Seattle, Washington, USA (SEA1) Operational
90 days ago
100.0 % uptime
Today
Seattle, Washington, USA (SEA2) Operational
90 days ago
100.0 % uptime
Today
St. Louis, MO, USA (STL1) Operational
90 days ago
100.0 % uptime
Today
Montreal, Canada (YMQ1) Operational
90 days ago
100.0 % uptime
Today
Toronto, Canada (YYZ1) Operational
90 days ago
100.0 % uptime
Today
Vancouver, Canada (YVR1) Operational
90 days ago
100.0 % uptime
Today
Bogotá, Colombia (BOG1) Operational
90 days ago
100.0 % uptime
Today
Bogotá, Colombia (BOG2) Operational
90 days ago
100.0 % uptime
Today
Brasília, Brazil (BSB1) Operational
90 days ago
100.0 % uptime
Today
Buenos Aires, Argentina (BUE1) Operational
90 days ago
100.0 % uptime
Today
Lima, Peru (LIM1) Operational
90 days ago
100.0 % uptime
Today
Rio de Janeiro, Brazil (GIG1) Operational
90 days ago
100.0 % uptime
Today
Santiago, Chile (SCL1) Operational
90 days ago
100.0 % uptime
Today
São Paulo, Brazil (SAO1) Under Maintenance
90 days ago
99.95 % uptime
Today
São Paulo, Brazil (SAO3) Operational
90 days ago
99.95 % uptime
Today
Querétaro, Mexico (QRO1) Operational
90 days ago
100.0 % uptime
Today
Amsterdam, Netherlands (AMS1) Operational
90 days ago
100.0 % uptime
Today
Barcelona, Spain (BCN1) Operational
90 days ago
100.0 % uptime
Today
Brussels, Belgium (BRU1) Operational
90 days ago
100.0 % uptime
Today
Capetown, South Africa (CPT1) Operational
90 days ago
100.0 % uptime
Today
Dubai, UAE (DXB2) Operational
90 days ago
100.0 % uptime
Today
Dublin, Ireland (DUB1) Operational
90 days ago
100.0 % uptime
Today
Düsseldorf, Germany (DUS1) Operational
90 days ago
100.0 % uptime
Today
Fujairah, UAE (DXB1) Operational
90 days ago
100.0 % uptime
Today
Frankfurt, Germany (FRA1) Operational
90 days ago
100.0 % uptime
Today
Frankfurt, Germany (FRA3) *️⃣ *️⃣ Operational
90 days ago
100.0 % uptime
Today
Geneva, Switzerland (GVA1) Operational
90 days ago
100.0 % uptime
Today
Jeddah, Saudi Arabia (JED1) Operational
90 days ago
100.0 % uptime
Today
Johannesburg, South Africa (JNB1) Operational
90 days ago
100.0 % uptime
Today
Lagos, Nigeria (LOS1) Operational
90 days ago
100.0 % uptime
Today
London, UK (LON1) Operational
90 days ago
100.0 % uptime
Today
London, UK (LON2) Operational
90 days ago
100.0 % uptime
Today
Madrid, Spain (MAD1) Operational
90 days ago
100.0 % uptime
Today
Madrid, Spain (MAD2) Operational
90 days ago
100.0 % uptime
Today
Manchester, UK (MAN1) Operational
90 days ago
100.0 % uptime
Today
Marseille, France (MRS1) Operational
90 days ago
100.0 % uptime
Today
Milan, Italy (MIL1) Operational
90 days ago
100.0 % uptime
Today
Munich, Germany (MUC1) Operational
90 days ago
100.0 % uptime
Today
Paris, France (PAR1) Operational
90 days ago
100.0 % uptime
Today
Paris, France (PAR2) Operational
90 days ago
100.0 % uptime
Today
Paris, France (PAR3) Operational
90 days ago
99.94 % uptime
Today
Riyadh, Saudi Arabia (RUH2) Operational
90 days ago
100.0 % uptime
Today
Stockholm, Sweden (STO1) Operational
90 days ago
100.0 % uptime
Today
Tel Aviv, Israel (TLV1) Operational
90 days ago
99.98 % uptime
Today
Vienna, Austria (VIE1) Operational
90 days ago
100.0 % uptime
Today
Warsaw, Poland (WAW1) Operational
90 days ago
99.94 % uptime
Today
Zürich, Switzerland (ZUR1) Operational
90 days ago
100.0 % uptime
Today
Auckland, New Zealand (AKL1) Operational
90 days ago
100.0 % uptime
Today
Bangkok, Thailand (BKK1) Operational
90 days ago
100.0 % uptime
Today
Brisbane, Australia (BNE1) Operational
90 days ago
100.0 % uptime
Today
Chennai, India (MAA1) Operational
90 days ago
100.0 % uptime
Today
Chennai, India (MAA2) Operational
90 days ago
100.0 % uptime
Today
Delhi, India (DEL1) Operational
90 days ago
100.0 % uptime
Today
Delhi, India (DEL2) Operational
90 days ago
100.0 % uptime
Today
Hyderabad, India (HYD1) Operational
90 days ago
100.0 % uptime
Today
Kolkata, India (CCU1) Operational
90 days ago
100.0 % uptime
Today
Manila, Philippines (MNL1) Operational
90 days ago
100.0 % uptime
Today
Melbourne, Australia (MEL1) Operational
90 days ago
100.0 % uptime
Today
Melbourne, Australia (MEL3) Operational
90 days ago
100.0 % uptime
Today
Mumbai, India (BOM1) Operational
90 days ago
100.0 % uptime
Today
Mumbai, India (BOM2) Operational
90 days ago
100.0 % uptime
Today
Osaka-Kobe, Japan (OSA1) Operational
90 days ago
100.0 % uptime
Today
Singapore (SIN1) Operational
90 days ago
100.0 % uptime
Today
Seoul, South Korea (ICN1) Operational
90 days ago
100.0 % uptime
Today
Perth, Australia (PER1) Operational
90 days ago
100.0 % uptime
Today
Sydney, Australia (SYD1) Operational
90 days ago
100.0 % uptime
Today
Sydney, Australia (SYD2) Operational
90 days ago
100.0 % uptime
Today
Taipei, Taiwan (TPE1) Operational
90 days ago
100.0 % uptime
Today
Tokyo, Japan (NRT2) Operational
90 days ago
100.0 % uptime
Today
Tokyo, Japan (NRT3) Operational
90 days ago
100.0 % uptime
Today
Beijing, China (PEK1) *️⃣ Operational
90 days ago
100.0 % uptime
Today
Hong Kong SAR, China (HKG1) Operational
90 days ago
100.0 % uptime
Today
Hong Kong SAR, China (HKG2) *️⃣ Operational
90 days ago
100.0 % uptime
Today
Shanghai, China (PVG1) *️⃣ Operational
90 days ago
100.0 % uptime
Today
Shanghai, China (PVG2) *️⃣ Operational
90 days ago
100.0 % uptime
Today
Shenzhen, China (SZX1) *️⃣ Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Netskope has planned infrastructure maintenance for the Querétaro, Mexico (QRO1) data center.

Maintenance Schedule:
Start time: Friday, April 26, 2024 03:00 UTC
Estimated duration: 6 hours

Full details can be found on the support portal.

Posted on Apr 23, 2024 - 19:23 UTC
Netskope has planned infrastructure maintenance for the Kolkata, India (CCU1) data center.

Maintenance Schedule:
Start time: Friday, April 26, 2024 16:30 UTC
Estimated duration: 5 hours

Full details can be found on the support portal.

Posted on Apr 24, 2024 - 20:20 UTC
Netskope has planned infrastructure maintenance for the San Francisco, California, USA (SFO1) data center.

Maintenance Schedule:
Start time: Tuesday, April 30, 2024 03:00 UTC
Estimated duration: 6 hours

Full details can be found on the support portal.

Posted on Apr 25, 2024 - 19:53 UTC
Netskope has planned infrastructure maintenance for the Frankfurt, Germany (FR4) management plane.

Maintenance Schedule:
Start time: Tuesday, April 30, 2024 19:00 UTC
Estimated duration: 2 hours

Additional details may be found on the support portal.

Posted on Apr 24, 2024 - 20:06 UTC
Maintenance - Rio de Janeiro, Brazil (GIG1) Data Center Apr 30, 2024 23:00 - May 2, 2024 22:00 UTC
Netskope has planned infrastructure maintenance for the Rio de Janeiro, Brazil (GIG1) data center.

Maintenance Schedule:
Start time: Tuesday, April 30, 2024 23:00 UTC
End time: Thursday, May 2, 2024 22:00 UTC

Full details can be found on the support portal.

Posted on Apr 23, 2024 - 20:21 UTC
Netskope has planned infrastructure maintenance for the Madrid, Spain (MAD1) data center.

Maintenance Schedule:
Start time: Wednesday, May 1, 2024 04:00 UTC
Estimated duration: 13 hours

Full details can be found on the support portal.

Posted on Apr 25, 2024 - 17:48 UTC
Maintenance - Los Angeles, California, USA (LAX1) Data Center May 1, 2024 13:00 - May 2, 2024 02:00 UTC
Netskope has planned infrastructure maintenance for the Los Angeles, California, USA (LAX1) data center.

Maintenance Schedule:
Start time: Wednesday, May 1, 2024 13:00 UTC
Estimated duration: 13 hours

Full details can be found on the support portal.

Posted on Apr 25, 2024 - 17:50 UTC
Maintenance - Paris, France (PAR1) Data Center May 1, 2024 16:00 - May 3, 2024 18:00 UTC
Netskope has planned infrastructure maintenance for the Paris, France (PAR1) data center.

Maintenance Schedule:
Start time: Wednesday, May 1, 2024 16:00 UTC
End time: Friday, May 3, 2024 18:00 UTC

Full details can be found on the support portal.

Posted on Apr 23, 2024 - 20:45 UTC
Maintenance - Tel Aviv, Israel (TLV1) Data Center May 1, 2024 21:00 - May 2, 2024 03:00 UTC
Netskope has planned infrastructure maintenance for the Tel Aviv, Israel (TLV1) data center.

Maintenance Schedule:
Start time: Wednesday, May 1, 2024 21:00 UTC
Estimated duration: 6 hours

Full details can be found on the support portal.

Posted on Apr 25, 2024 - 20:11 UTC
Netskope has planned infrastructure maintenance for the Ashburn, Virginia, USA (IAD2) data center.

Maintenance Schedule:
Start time: Thursday, May 2, 2024 10:00 UTC
Estimated duration: 13 hours

Full details can be found on the support portal.

Posted on Apr 25, 2024 - 17:54 UTC
Past Incidents
Apr 25, 2024
Completed - The scheduled maintenance has been completed.
Apr 25, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 03:30 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Phoenix, Arizona, USA (PHX1) data center.

Maintenance Schedule:
Start time: Tuesday, April 23, 2024 03:30 UTC
End time: Thursday, April 25 2024 23:30 UTC

Full details can be found on the support portal.

Apr 15, 23:43 UTC
Completed - The scheduled maintenance has been completed.
Apr 25, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 09:00 UTC
Scheduled - Netskope has planned infrastructure maintenance for the São Paulo, Brazil (SAO3) data center.

Maintenance Schedule:
Start time: Thursday, April 25, 2024 09:00 UTC
Estimated duration: 14 hours

Full details can be found on the support portal.

Apr 16, 00:03 UTC
Resolved - This incident has been resolved.
Apr 25, 14:00 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 25, 11:30 UTC
Update - We are continuing to investigate this issue.
Apr 25, 10:00 UTC
Investigating - We are investigating a service impacting incident at the Frankfurt, Germany (FR4) management plane.

Additional details may be found on the support portal.

Apr 25, 05:50 UTC
Completed - The scheduled maintenance has been completed.
Apr 25, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 00:30 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Delhi, India (DEL1) data center.

Maintenance Schedule:
Start time: Thursday, April 25, 2024 00:30 UTC
Estimated duration: 13 hours

Full details can be found on the support portal.

Apr 19, 20:13 UTC
Completed - The scheduled maintenance has been completed.
Apr 25, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 21:00 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Osaka-Kobe, Japan (OSA1) data center.

Maintenance Schedule:
Start time: Wednesday, April 24, 2024 21:00 UTC
Estimated duration: 13 hours

Full details can be found on the support portal.

Apr 19, 20:02 UTC
Completed - The scheduled maintenance has been completed.
Apr 25, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 16:00 UTC
Scheduled - Netskope will deploy new features, improvements, and bug fixes to the global Netskope Security Cloud.

Data Plane Maintenance Schedule
Data Plane Region: APAC, EMEA
Date: April 24th from 16:00 to 23:00 UTC

Management Plane Maintenance Schedule
Management Plane: San Jose, California (SV5), San Jose, California (SJC1), San Jose, California (SJC2)
Date: Thursday, April 25, 2024
Time: 00:00 to 05:00 UTC

Apr 22, 11:44 UTC
Apr 24, 2024
Completed - The scheduled maintenance has been completed.
Apr 24, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 10:00 UTC
Scheduled - Netskope has planned infrastructure maintenance for the New York, New York, USA (NYC1) data center.

Maintenance Schedule:
Start time: Wednesday, April 24, 2024 10:00 UTC
Estimated duration: 13 hours

Full details can be found on the support portal.

Apr 19, 20:01 UTC
Completed - The scheduled maintenance has been completed.
Apr 24, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 19:00 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Amsterdam, Netherlands (AM2) management plane.

Maintenance Schedule:
Start time: Wednesday, April 24, 2024 19:00 UTC
Estimated duration: 2 hours

Additional details may be found on the support portal.

Apr 19, 19:03 UTC
Resolved - We had a service impacting incident with the São Paulo, Brazil (SAO1), London, UK (LON1), Chicago, Illinois, USA (ORD1), Paris, France (PAR1) data centers.

Service Impact:
This POP will be removed from Netskope Traffic Management for the duration and users will be steered to the next closest POP for any inline traffic
Customers tenants with CFW feature who have a NSGW/GRE/IPSec tunnel to SAO1, LON1, PAR1, ORD1 will need to fail-over the tunnel to another POP for the duration of the maintenance
Customer having NS Client as access method will be connecting to the next available POP

Issue Start Time: 24th April, 2024 16:30 PM UTC
Issue Mitigation Time: 25th April, 2024: 01:30 AM UTC

Full details can be found on the support portal.

Apr 24, 11:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 24, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 06:30 UTC
Scheduled - Netskope has planned an emergency NPA maintenance for the San Jose, CA, USA (SJC2) management plane.

Maintenance Schedule:
Start time: Wednesday, April 24th at 6:30 AM UTC
Estimated Duration: 1 hour

Full details can be found on the support portal.

Apr 24, 04:09 UTC
Completed - The scheduled maintenance has been completed.
Apr 24, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 16:00 UTC
Scheduled - Netskope will deploy new features, improvements, and bug fixes to the global Netskope Security Cloud.

Management Plane Maintenance Schedule
Management Plane: Melbourne, Australia (MEL2)
Date: Tuesday, April 23, 2024
Time: 16:00 to 20:00 UTC

Management Plane: Frankfurt, Germany (FRA2), London, UK (LON3)
Date: Tuesday, April 23, 2024
Time: 17:00 to 23:00 UTC

Management Plane: Dallas, Texas, USA (DFW3)
Start time: Tuesday, April 23, 2024 at 23:00 UTC
Estimated duration: 4 hours

Data Plane Maintenance Schedule
Data Plane Region: APAC, EMEA
Date: April 23rd from 16:00 to 23:00 UTC

Data Plane Region: NAM, LATAM
Date: April 23rd 22:00 - April 24th 03:00 UTC

Apr 22, 11:38 UTC
Resolved - The incident is resolved.
Apr 24, 01:28 UTC
Investigating - We are investigating a service impacting incident at the San Jose, CA, USA (SJC2) Management Plane.

Full details can be found on the support portal.

Apr 23, 22:00 UTC
Apr 23, 2024
Completed - The scheduled maintenance has been completed.
Apr 23, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 05:00 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Frankfurt, Germany (FRA1) data center.

Maintenance Schedule:
Start time: Tuesday, April 23, 2024 05:00 UTC
Estimated duration: 13 hours

Full details can be found on the support portal.

Apr 19, 19:45 UTC
Completed - The scheduled maintenance has been completed.
Apr 23, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 00:30 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Mumbai, India (BOM1) data center.

Maintenance Schedule:
Start time: Tuesday, April 23, 2024 00:30 UTC
Estimated duration: 13 hours

Full details can be found on the support portal.

Apr 19, 19:44 UTC
Completed - The scheduled maintenance has been completed.
Apr 23, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 17:00 UTC
Scheduled - Netskope will deploy new features, improvements, and bug fixes to the global Netskope Security Cloud.

Management Plane Maintenance Schedule
Management Plane: Amsterdam, Netherlands (AM2), Riyadh, Saudi Arabia (RUH1), and Zurich, Switzerland (ZUR2)
Date: Monday, April 22, 2024
Time: 17:00 to 23:00 UTC

Data Plane Maintenance Schedule
Data Plane Region: APAC, EMEA
Date: April 22nd from 16:00 to 23:00 UTC

Data Plane Region: NAM, LATAM
Date: April 22nd 22:00 - April 23rd 03:00 UTC

Apr 22, 11:35 UTC
Apr 22, 2024
Resolved - This incident has been resolved.
Apr 22, 08:02 UTC
Investigating - We are investigating a service impacting incident at the Amsterdam, Netherlands (AM2) management plane.

Additional details may be found on the support portal.

Apr 22, 06:40 UTC
Resolved - This incident has been resolved.
Apr 22, 03:00 UTC
Update - We are continuing to work on a fix for this issue.
Apr 22, 02:30 UTC
Update - We are continuing to work on a fix for this issue.
Apr 22, 01:30 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 22, 00:30 UTC
Investigating - We are investigating a service impacting incident at the Melbourne, Australia (MEL2) Management Plane.

Full details can be found on the support portal.

Apr 21, 23:30 UTC
Apr 21, 2024
Completed - The scheduled maintenance has been completed.
Apr 21, 06:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 06:00 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Lima, Peru (LIM1) data center.

Maintenance Schedule:
Start time: Sunday, April 21, 2024 06:00 UTC
Estimated duration: 15 minutes

Full details can be found on the support portal.

Apr 20, 18:32 UTC
Apr 20, 2024
Completed - The scheduled maintenance has been completed.
Apr 20, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 17:00 UTC
Scheduled - Netskope has planned infrastructure maintenance for the San Jose, California, USA (SV5) management plane.

Maintenance Schedule:
Start time: Saturday, April 20, 2024 17:00 UTC
Estimated duration: 4 hours

Additional details may be found on the support portal.

Apr 18, 02:41 UTC
Completed - The scheduled maintenance has been completed.
Apr 20, 12:15 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 20, 05:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 05:15 UTC
Scheduled - Netskope will be undergoing an emergency infrastructure maintenance for all data centers. During this time, Netskope will be making configuration changes to iOS vpn services.

Data Centers Impacted: All Netskope data centers

Service Impact:
Customers may experience connectivity issues with the iOS VPN tunnels during this time
Start time: Saturday, April 20th, 2024 at 5:00 AM UTC
Estimated duration: 7 hours

Apr 20, 05:00 UTC
Apr 19, 2024
Completed - The scheduled maintenance has been completed.
Apr 19, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 16:00 UTC
Scheduled - Netskope will deploy new features, improvements, and bug fixes to the global Netskope Security Cloud.

Management Plane Maintenance Schedule
Management Plane: Singapore (SIN2)
Date: Thursday, April 18, 2024
Time: 16:00 to 20:00 UTC

Management Plane: Frankfurt, Germany (FR4)
Start time: Thursday, April 18, 2024 at 21:00 UTC
Estimated duration: 4 hours

Data Plane Maintenance Schedule
Data Plane Region: APAC, EMEA
Date: April 18th from 16:00 to 23:00 UTC

Data Plane Region: NAM, LATAM
Date: April 18th 22:00 - April 19th 03:00 UTC

Apr 18, 03:03 UTC
Completed - The scheduled maintenance has been completed.
Apr 19, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 13:00 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Seattle, Washington, USA (SEA1) data center.

Maintenance Schedule:
Start time: Thursday, April 18, 2024 13:00 UTC
Estimated duration: 13 hours

Full details can be found on the support portal.

Apr 11, 00:32 UTC
Apr 18, 2024
Completed - The scheduled maintenance has been completed.
Apr 18, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 21:00 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Amsterdam, Netherlands (AM2) management plane.

Maintenance Schedule:
Start time: Thursday, April 18, 2024 21:00 UTC
Estimated duration: 2 hours

Additional details may be found on the support portal.

Apr 11, 01:32 UTC
Resolved - This incident has been resolved.
Apr 18, 22:10 UTC
Update - We are continuing to work on a fix for this issue.
Apr 17, 21:30 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 17, 21:00 UTC
Investigating - We are investigating a service impacting incident at the San Jose, CA, USA (SJC2) Management Plane.

Full details can be found on the support portal.

Apr 17, 20:34 UTC
Completed - The scheduled maintenance has been completed.
Apr 18, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 05:00 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Zürich, Switzerland (ZUR1) data center.

Maintenance Schedule:
Start time: Thursday, April 18, 2024 05:00 UTC
Estimated duration: 13 hours

Full details can be found on the support portal.

Apr 11, 00:23 UTC
Completed - The scheduled maintenance has been completed.
Apr 18, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 04:00 UTC
Scheduled - Netskope has planned infrastructure maintenance for the San Jose, California, USA (SV5) management plane.

Maintenance Schedule:
Start time: Thursday, April 18, 2024 04:00 UTC
Estimated duration: 3 hours

Additional details may be found on the support portal.

Apr 15, 23:11 UTC
Apr 17, 2024
Completed - The scheduled maintenance has been completed.
Apr 17, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 17:00 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Amsterdam, Netherlands (AM2) management plane.

Maintenance Schedule:
Start time: Wednesday, April 17, 2024 17:00 UTC
Estimated duration: 3 hours

Additional details may be found on the support portal.

Apr 11, 01:05 UTC
Completed - The scheduled maintenance has been completed.
Apr 17, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 05:00 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Madrid, Spain (MAD1) data center.

Maintenance Schedule:
Start time: Wednesday, April 17, 2024 05:00 UTC
Estimated duration: 13 hours

Full details can be found on the support portal.

Apr 10, 22:25 UTC
Completed - The scheduled maintenance has been completed.
Apr 17, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 04:00 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Johannesburg, South Africa (JNB1) data center.

Maintenance Schedule:
Start time: Wednesday, April 17, 2024 04:00 UTC
Estimated duration: 13 hours

Full details can be found on the support portal.

Apr 10, 22:23 UTC
Resolved - This incident has been resolved.
Apr 17, 08:40 UTC
Investigating - We are investigating a service impacting incident at the Frankfurt, Germany (FR4) management plane.

Additional details may be found on the support portal.

Apr 17, 05:00 UTC
Resolved - We had a service impacting incident to the IPSec services for certain POPs. The issue was not localised to a particular region. The mitigation steps have been carried out and the services are back to operational state.

Additional details may be found on the support portal.

Apr 17, 08:30 UTC
Apr 16, 2024
Completed - The scheduled maintenance has been completed.
Apr 16, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 16:00 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Shenzhen, China (SZX1) data center.

Maintenance Schedule:
Start time: Tuesday, April 16, 2024 16:00 UTC
Estimated duration: 7 hours

Full details can be found on the support portal.

Apr 11, 01:50 UTC
Completed - The scheduled maintenance has been completed.
Apr 16, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 09:00 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Rio de Janeiro, Brazil (GIG1) data center.

Maintenance Schedule:
Start time: Tuesday, April 16, 2024 09:00 UTC
Estimated duration: 13 hours

Full details can be found on the support portal.

Apr 10, 21:11 UTC
Completed - The scheduled maintenance has been completed.
Apr 16, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 05:00 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Paris, France (PAR1) data center.

Maintenance Schedule:
Start time: Tuesday, April 16, 2024 05:00 UTC
Estimated duration: 13 hours

Full details can be found on the support portal.

Apr 10, 20:53 UTC
Resolved - This incident has been resolved.
Apr 16, 08:55 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 16, 07:30 UTC
Investigating - We are investigating a service impacting incident to the IPSec services for certain POPs. The issue is not localised to a particular region and investigation is ongoing.

Additional details may be found on the support portal.

Apr 16, 04:30 UTC
Completed - The scheduled maintenance has been completed.
Apr 16, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 03:00 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Denver, CO, USA (DEN1) data center.

Maintenance Schedule:
Data Center: Denver, Colorado, USA (DEN1)
Start time: Wednesday, April 10th at 03:00 UTC
End time: Tuesday, April 16th at 00:30 UTC
NOTE: This maintenance was originally scheduled to end on Monday, April 15th at 00:30 UTC, but has been extended until Tuesday, April 16th at 00:30 UTC

Full details can be found on the support portal.

Apr 5, 04:36 UTC
Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Completed - The scheduled maintenance has been completed.
Apr 12, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 23:00 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Frankfurt, Germany (FR4) management plane.

Maintenance Schedule:
Start time: Thursday, April 11, 2024 23:00 UTC
Estimated duration: 2 hours

Additional details may be found on the support portal.

Apr 11, 22:53 UTC
Completed - The scheduled maintenance has been completed.
Apr 12, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 23:00 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Amsterdam, Netherlands (AM2) management plane.

Maintenance Schedule:
Start time: Thursday, April 11, 2024 23:00 UTC
Estimated duration: 2 hours

Additional details may be found on the support portal.

Apr 11, 22:52 UTC
Apr 11, 2024
Completed - The scheduled maintenance has been completed.
Apr 11, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 20:00 UTC
Scheduled - Maintenance Schedule:
Data Center: Düsseldorf, Germany (DUS1)
Start time: Tuesday, April 9th at 20:00 UTC
End time: Thursday, April 11th at 22:00 UTC

Full details can be found on the support portal.

Apr 5, 04:43 UTC
Completed - The scheduled maintenance has been completed.
Apr 11, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 17:00 UTC
Scheduled - Netskope has planned infrastructure maintenance for the London, UK (LON1) data center.

Maintenance Schedule:
Start time: Thursday, April 11, 2024 17:00 UTC
Estimated duration: 3 hours and 30 minutes

Full details can be found on the support portal.

Apr 9, 15:34 UTC
Completed - The scheduled maintenance has been completed.
Apr 11, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 01:00 UTC
Scheduled - Netskope has planned infrastructure maintenance for the San Jose, California, USA (SV5) management plane.

Maintenance Schedule:
Start time: Thursday, April 11, 2024 01:00 UTC
Estimated duration: 5 hours and 30 minutes

Additional details may be found on the support portal.

Apr 8, 21:23 UTC
Completed - The scheduled maintenance has been completed.
Apr 11, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 19:30 UTC
Scheduled - Netskope has planned infrastructure maintenance for the Frankfurt, Germany (FR4) management plane.

Maintenance Schedule:
Start time: Wednesday, April 10, 2024 19:30 UTC
Estimated duration: 5 hours

Additional details may be found on the support portal.

Apr 8, 19:30 UTC